Refund Policy


Returns

We want your shopping experience at Chica Chic to be the absolute best!  If you’re not completely satisfied with your order, we will do everything we can to try and make it better! 

Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact customer service within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that sorted out for you!

Changes are made by garment defect (broken seams or stains on the fabric). No changes are made for sizes or measurements. To guarantee your purchase, keep in mind your bust, waist and hip size, choose the size that benefits you the most.

The garment must not have been worn, washed or damaged. Must retain original labels, must be returned in original packaging.

Please see our simple steps and procedures for returns below:

  • Merchandise will be returned for a Gift Card Code that will be sent to the e-mail address provided at checkout.  You may then apply this to your next order! 
  • Returns should be postmarked 30 days from the delivery date.
  • All SALE items are FINAL and cannot be returned.
  • All Returned items must remain un-washed, un-worn, and with the original sewn in tags still intact. 
  • The customer is responsible for the shipping and handling of the returned item(s). We encourage you to hang on to your tracking number for your return as this can help our team provide a specific estimate for when you can expect your gift card code to be processed.
  • Original shipping fees are non-refundable.  
  • A gift card notification will be sent to the email address provided at checkout. Please note, discount codes used when purchasing affect the amount paid for each item.

*Please allow 3-7 business days to process your return once it is received at our warehouse.

Hassle-Free Returns

We know, returns can be a hassle.  We’ve worked really hard to keep the returns process simple so you can stay FABULOUS. We’ve spelled out the process below so that you’ll know what to expect.

All we need you to do is fill out the return form included with your order and slip it into the package and the item(s) you are returning. We’ll take it from there! Don’t forget that your original shipping cost is non-refundable. You may find the return form linked below: 

Return Form

Once your return is delivered to our boutique, our team will put all of your information into the system as quickly as they can! Even though they’re the fastest we’ve ever seen, please allow 3 to 7 business days for your gift card to be issued via email. Please note holidays will affect this processing time. The automated email will be sent to the email address used to place the order – we cannot change this! (Oh how we've tried!)

Exchanges

We have a limited number of CHIC styles featured on the site and, because of this, we can’t guarantee an exchange. But don't worry, we feel your pain and love the clothes just as much as you do, and we’ll issue you a store credit as soon as possible! If the right style is available in the correct size, you can use your new e-gift card to buy it!

Adding Items to an Order You Just Placed

Have you ever had that moment when you’ve just submitted your order and you come across a dress that makes your heart stop? Well, we have. Please contact us right away and we will be happy to take a look at your order and assist you further.

If you have any more questions, please contact us at chicachicpuertorico@gmail.com, or (440) 679-6108.